Whenever a tech issue pops up, everyone wants it dealt with as soon as possible. Whether it’s ensuring proper code review, or having a process set for quickly addressing and rectifying issues, every organization needs to have a system in place for these things.
So, without further ado, here are some tips to help deal with tech issues, starting from the development process and beyond.
Start with the development process.
Naturally, you want to have quality assurance running from the very start. Before even having code review, or bug checking, the development process needs a good look-over. How big the product is, how many features are going into each release; these questions all need to be asked, considered, and answered properly to get the best results.
Use bug-tracking software
Another no-brainer; bug-tracking software exist to help out organizations with keeping track of bugs and issues. Having software puts all the useful information into one centralized place, which is particularly useful when remote teams, where people are working together from different places, are involved.
Centralize bug tracking
As we’ve already brushed up in the above point, having a centralized database for all of the information regarding bugs and issues is important for an organization. A central database, complete with workflow and the ability to assign people to deal with bugs, is invaluable when dealing with bugs.
Use a project-management platform
A project-management system is a good idea for debugging. Connecting team members and projects with specific issues means that people are held accountable for problems, while also giving everyone updates on what’s been taken care of, and what still needs working on. This also provides the option of having another team member come in to provide assistance, if necessary.
Close the loop
Closing the loop is basically jargon for dealing with the bug. The idea is that, if any issues pop up, it will be checked, verified, and dealt with, if applicable. A system set up to ensure this is great help, with the idea being that someone will always be aware of the problem at hand. If the issue isn’t dealt with quickly, then it gets escalated to someone higher up the hierarchy, continuing until the problem is finally addressed.