Small Snippet Of Javascript Code May Be Collecting User Information

Small Snippet Of Javascript Code May Be Collecting User Information

GoDaddy is a popular web hosting company but according to Australian technology consultant Igor Kromin said that GoDaddy is injecting a JavaScript file into the web pages of sites that it hosts. The analytics system of GoDaddyis based on W3C Navigation Timing; however, the company has a practice of unilaterally opting to pay customers to an analytics service that tracks websites that are hosted by GoDaddy without any forewarning.

According to GoDaddy, the technology, Real User Metrics (RUM) allows the web hosting company to identify bottlenecks and optimize opportunities through the insertion of a small script of JavaScript code to the websites of its customers.

The small snippet of JavaScript code can also measure and track the performance of the website and at the same time collect information like connection time and page load time. GoDaddy claims that the script does not collect information from users. Real User Metrics, the script’s name is somehow at odds with the claim. GoDaddy has not provided any definition of user information.

According to GoDaddy, most of their customers will not experience issues when opted-in to RUM; however, using JavaScript can result to issues like slower site performance or a broken or inoperable website. This will affect users of Accelerated Mobile Pages (AMP) and websites that have pages with multiple ending tags.

If customers of GoDaddy want to opt out of RUM, they can go to, log in and then click on the hosting account that you want excluded. From there, you can click on the “…” button, the click on “Help Us” and then click on “Opt Out.” This will remove the script immediately from the website.

Kromin said that he is not against web hosting providers that are monitoring how servers are running but injecting JavaScript on the pages being served may be considered as violation of trust between the web hosting provider and its customer.

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